Are you looking for Account jobs in Tanzania today? then you might be interested in Key Account Manager – Relations Jobs at Airtel Tanzania October 2025.
We act with zeal, vigor, and a can-do mentality at Airtel Africa. We are driven by innovation and an entrepreneurial mentality. We are not for you if you prefer “ordinary.”
We support diversity. We foresee, adjust, and provide solutions that improve the quality of life in the communities we serve. To win over our customers, we put in a lot of effort.
You decide to join a successful team by selecting Airtel. All of this is in addition to an excellent chance to develop a career in your area of expertise working with our many African operational firms.
Airtel Africa is steadfast in its commitment to diversity and inclusion in the workplace and is delighted to be an equal opportunity employer.
Responsibilities:
Clean Bills and minimized bill disputes
- Work together on account reconciliation and cleanup with Credit Control and KAMs.
- As instructed by the customer, make sure that any modifications, deactivations, and cancellations are handled.
- Make sure the system has the customers’ contact information up to date at all times so that KCI and E-Bills are delivered accurately.
Churn Management
- Encourage client participation in the designated business account portfolio.
- Make ten calls for health checks each day.
- Make five weekly customer visits.
- Emphasizing and resolving any customer-reported service disappointments and complaints
Customer Retention and Support
- Help the consumer with service enhancements and other requests.
- Making certain that the designated base complies fully with biometric registration
- Reduce customer complaints by providing long-term fixes for superior customer service.
- Oversee large, acquired accounts that are transitional.
Reports and Delivery
- All cases escalated through the corporate helpdesk are tagged and recorded in CRM, and tickets are promptly closed.
- ensuring prompt handling of all customer complaints and escalations
- RACE problems and high usage reports are promptly resolved.
- Reports on daily calls and visits are submitted, along with the concerns brought up by clients.
Qualifications:
Educational Qualifications & Functional/Technical Skills
- University Degree in Business Administration, Accounting, Finance or equivalent
- IT Literacy
- Basic knowledge in Microsoft Office, Accounting and reconciliation
Relevant Experience
- Three years of experience in customer interactions
- One to two years of experience in customer interactions, receivables management, and credit control
- Excellent analytical and problem-solving abilities
- Outstanding ability to communicate both in written and verbally
Other requirements:
- Excellent business sense and the ability to spot sales opportunities
- Performance-based
- Cultured in morality and ethics
- Never let pressure stop you from keeping your word.
- Thinking strategically
- Adaptability
- Capacity to focus and regulate feelings
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