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Solutions Specialist Job at Airtel Tanzania

Natai3 weeks ago

0 3 minutes read

Are you looking for Specialist jobs in Tanzania today? then you might be interested in Solutions Specialist Job at Airtel Tanzania October 2025.

We act with zeal, vigor, and a can-do mentality at Airtel Africa. We are driven by innovation and an entrepreneurial mentality. We are not for you if you prefer “ordinary.”

We support diversity. We foresee, adjust, and provide solutions that improve the quality of life in the communities we serve. To win over our customers, we put in a lot of effort.

You decide to join a successful team by selecting Airtel. All of this is in addition to an excellent chance to develop a career in your area of expertise working with our many African operational firms.

Airtel Africa is steadfast in its commitment to diversity and inclusion in the workplace and is delighted to be an equal opportunity employer.

Responsibilities:

Pre-Sales

Assist the sales process by offering pre-sales design support for fixed data networks, business mobility, and value-added solutions to both new and current clients looking for Airtel Business Africa Solutions.
Help customers move forward or close transactions with Airtel Business Africa Solutions by positioning project management and service management services to them.
Work together with the sales team to find possible clients and comprehend their unique business requirements and difficulties.
Support connectivity gross Adds and overall enterprise revenue growth by identifying and developing opportunities for both new and existing customers.
- Maintain a high level of technical expertise in all Airtel Business products, services, and solution sets, including:
  Fixed data networks (Fiber, microwave, satellite) and business mobility solutions for enterprise and wholesale customers.
- NaaS/SDWAN, security, cloud, communication and collaboration platforms.
- Service management.

SLA Management

For every sales transaction, assume the responsibilities of a project manager to guarantee the timely and effective delivery of the customer’s merchandise.
Make sure the customer’s solution meets the predetermined KPIs.
Account for client satisfaction by holding the maintenance and service implementation teams responsible.
Maintain the database and enterprise circuits, including the technical and business information.
By keeping an eye on the sales pipeline and contributing to the demand plan for enterprise network supplies, you can guarantee accurate enterprise order forecasting.
Assure consumers’ satisfaction with the product or service by offering post-purchase assistance, such as technical troubleshooting and customer training.

Customer Requirement Analysis

Regularly providing both new and current clients with high-quality service while making sure that customer satisfaction scores are reached or surpassed.
Create engaging presentations and product demos that highlight the value and problem-solving capabilities of Airtel solutions.
To create high-quality, authorized technical proposals for clients, keep a close awareness of the external tools that must be used in tandem with internal tools, systems, and procedures.
The capacity to communicate with clients as needed to assist internal sales, operational staff, or existing third-party connections.
Obtaining, recording, and analyzing consumer feedback in order to develop new marketing and sales tactics that are aimed at specific clients.

Process Management & Documentation

Make ensuring that accurate technical business records are maintained and updated on a regular basis.
Attending pertinent workshops, meetings, and training sessions can help you maintain and advance the necessary information and abilities.
Expansion of high-quality, reusable documentation in the Bid Management Repository to aid in the efficiency improvements in proposal development.
A contribution to the repository for knowledge management and bid management

Qualifications:

Educational Qualifications & Functional/Technical Skills

A bachelor’s degree in computer engineering, electrical engineering, telecommunications engineering, or a related information technology degree
Prior experience as a solution architect, pre-sales representative, or in a comparable position

Other (Added advantage);

Professional certification in security, cloud computing, networking, or a related field
Project management qualification, such as the PMP
Training in Sales Process Knowledge (B2B)
Training in Presentation and Communication Skills
Training in Stakeholder Management
Training in Project and Time Management
Training in Commercial Awareness
Training on cooperation and teamwork

Required Experience Skills critical to the role

Three to five years of expertise in the telecom sector as a solutions specialist
Strong technical knowledge and the capacity to comprehend and successfully explain complicated technical ideas to audiences that are both technical and non-technical. Involve and collaborate with the client on a technical level.
As needed, provide valuable project management services.
Proven ability to handle customer inquiries, offer knowledgeable assistance, and present technical goods and services to clients.
Excellent analytical and problem-solving abilities, with the capacity to recognize client needs and suggest creative solutions.
Self-driven and goal-oriented.
The capacity to operate both individually and cooperatively in a group.

Other requirements (Behavioral etc.)